Terms of Service
Thank you for visiting Skip Creative. By accessing or using our website, you agree to be bound by these terms and conditions ("Terms") and our Privacy Policy. Please read them carefully. If you do not agree with any part of these Terms, you should not use our website or services.
1. General Information
Skip Creative ("we," "us," "our") provides wedding stationery and graphic design services. These Terms & Conditions (“Terms”) apply to all users, visitors, and customers accessing or purchasing from us. Skip Creative reserves the right to update these Terms at any time.
2. Pricing and Payment
All prices are shown in Australian Dollars (AUD). Prices are subject to change without notice. Full payment is required before design or production work begins unless otherwise agreed. By purchasing, you agree to pay the stated price, including any shipping or handling fees. Subscription fees are billed monthly via Stripe.
3a. Wedding & Event Stationery Orders
3.1 Product Descriptions
We aim to provide accurate descriptions of our products and services. However, we do not warrant that descriptions, colours, or other content are complete, current, or error-free.
3.2 Process and Turnaround Times
We want to make your ordering process as easy as possible. Please keep in mind that any delays in providing us with information or communicating about your order may result in timeframes being extended. We will respond to you within 3 business days.
On enquiry, we will discuss your order requirements and options.
After providing your details and choosing the stationery pieces you would like, we will send you a custom presentation with your designs, and an invoice if payment wasn’t already made via this website.
We will send you your first digital proof within three business days of communicating your preferences from the design presentation.
If you require any further revisions to be made to your wording or colours, please provide these changes back to us via email and we will make the changes and provide you with another proof. Revisions extend the timeline by 1-2 days.
Once we have received your approval for production, payment, and have provided all information necessary for printing, we will prepare your files and send your designs to print.
When production is completed, we will check it over and package it up to be shipped to you.
Turnaround times depend on your communication and chosen print method. Digital colour invitation suites are completed in 2-3 weeks, with extended times for letterpress and foil. On-the-day items must be ordered at least 5 weeks prior to your event, with approval to print received at least three weeks before the event.
3.3 Order Confirmation
Once you place an order, you will receive an order confirmation via email. Please review this carefully and contact us immediately if any details are incorrect. Invitation and stationery orders are only sent to print once all items are approved and guest data is provided.
3.4 Addressing and Guest Data
For guest-addressed items, please provide a completed spreadsheet with accurate guest details. We are not responsible for checking or modifying this data.
3.5 Availability
Availability of materials cannot be guaranteed. We will suggest suitable alternatives if specific materials are unavailable.
3.6 Approval
The Client is responsible for reviewing and providing feedback on the deliverables within a reasonable time. We want you to be completely satisfied with the designs you receive from us, if for any reason you are not satisfied, we offer unlimited revisions. Once you approve your proof for production, we cannot make any further changes.
3b. Design Subscription
3.7 Process and Turnaround Times
On subscription, you will receive a link to join our shared Trello board within 24-48 hours.
After accepting the invitation to join the Trello board, you will be able to read through the instruction cards, and begin adding tasks to the backlog.
Drag a task to the ‘Active Requests’ queue in Trello to indicate this task is ready for me to begin work. Work will begin on this task within 24 hours.
A ‘task’ refers to a single deliverable of moderate scope (e.g. social graphic, email header, flyer). Tasks requiring multiple pages, illustrations, extensive research, or full website designs require longer turnaround times and may be broken up into smaller tasks to meet realistic deadlines.
Turnaround times depend on the task, but on average will be delivered within 1-2 days. All delivery for design subscription services will be digital via our shared Trello board.
3.8 Client Responsibilities
Clients are responsible for providing clear instructions, reference materials, and timely feedback to ensure work can proceed efficiently. Delays caused by missing information are the client’s responsibility.
4. Returns and Refunds
4.1 Custom Products
Due to the custom nature of our products, returns and exchanges are not accepted unless there is a clear error or defect on our part. Please contact us within 7 days of receiving your order if there is an issue.
4.2 Refunds
Refunds for wedding stationery are issued only in the event of incorrect or defective items. We reserve the right to request evidence of defects and may issue refunds at our discretion.
Refund requests are assessed on a case by case basis. Subscription fees are non-refundable once work has commenced. If you cancel before any design work has started in your billing cycle, you may request a full refund.
4.3 Errors and Proofing
You must notify us of any errors during the revision cycle and before approval for production. Once you approve your proof, we are not responsible for any errors in the final print. If the printed item does not match the approved proof, we will reprint at no extra cost.
4.4 Returns and Cancellations
If you need to cancel your wedding stationery order for any reason prior to providing us with your wording and details to design your order, we will refund you minus a 5% fee to cover resources, time, design and costs. If you would like to cancel your wedding stationery order before your order has been printed; i.e. you have submitted your order information and received your first proof to review, we will refund 50% of the total order value. If you have approved your wedding stationery order for production, we are no longer able to refund or return your order for any reason.
You may cancel your graphic design subscription with Skip Creative at any time, from the Stripe customer portal linked in your Trello board. Your access to services will continue until the end of your current billing cycle, after which your subscription will not renew.
4.5 Consumer Law
We strive to provide high-quality services to our clients, and we are dedicated to resolving any issues or concerns in accordance with the Australian Consumer Law. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in Queensland, Australia.
4.6 Termination
We reserve the right to terminate your subscription immediately without refund if you engage in abusive behaviour, bullying or harassment. Upon termination, outstanding tasks in the queue will be cancelled, and no future tasks will be delivered.
5. Intellectual Property
All content on this website, including but not limited to designs, text, images, logos, and graphics, is owned by Skip Creative and is protected by copyright laws. You may not reproduce, distribute, modify, or otherwise use any content without our express written consent.
Intellectual property for designs created as part of the subscription transfers to the client upon full payment. Skip Creative retains copyright over templates and internal design assets used in the creative process. Designs created on Client’s behalf belong to the Client, and the Client shall be the sole owner of the copyright for all Projects. Client warrants that any and all materials provided to Skip Creative as examples or as material to be incorporated into a project during the design process are owned by Client and do not infringe on or misappropriate any third party’s rights, including, but not limited to, all intellectual property rights and any right of publicity.
6. Privacy Policy
Skip Creative complies with the Privacy Act 1988 (Cth). Any personal information collected will be stored securely and used only to provide our services. Your privacy is important to us. Please be sure to also review our privacy policy for important information on how we collect, use, and protect your personal data.
7. Marketing and Social Media
We reserve the right to post photography, images or mock ups of work we have created for you on any marketing channel including our website, printed media or other digital format (e.g. social media). If you do not want your designs to be used this way, please let us know. We will always cover information like a date or your venue, if posting before your wedding date, to ensure no unexpected guests at your event, as well as remove personal/confidential information like mobile numbers or email addresses.
Third-Party Services. We may use third-party services, including but not limited to website hosting, analytics, and social media platforms. We are not responsible for the availability, accuracy, or performance of any third-party services.
8. Liability & Indemnity
Skip Creative will not be liable for any damages, including direct, indirect, incidental, or consequential damages, arising from the use of our website or our services. Skip Creative's liability for any act or omission shall be limited to the amount paid by the client for the product or service in question.
We shall not be liable for any failure or delay in performance resulting from acts beyond our control (natural disasters, internet outages, pandemics, etc.).
9. Changes to Terms
We reserve the right to modify these Terms at any time without prior notice. Changes will be posted on this page, and your continued use of the website constitutes your acceptance of the modified Terms.
If you have any questions or concerns about these Terms, please contact us.